Terms of Service
By accessing, browsing, and/or using the One Coworking app or website (collectively, the Site), you accept and agree to be bound by these Terms. In addition, when using particular One Coworking services, you also shall be subject to any posted guidelines, FAQs, or rules applicable to such services, which may be posted and modified from time to time.
Users who have subscribed to an individual membership receive entry passes to workspaces available on our platform during each membership subscription cycle (“check-ins”). For each membership, this amounts to the following number of total check-ins across all workspaces during each membership cycle:
NEWBIE: 2 check-ins
ON-THE-GO: 5 check-ins
PRO: 22 check-ins
Users can use their check-ins within 30 days from the date of purchase, after which they will expire.
Users cannot transfer or gift check-ins to third parties, including other One Coworking users. One Coworking reserves the right to adjust the number of check-ins available to a member in a given membership cycle at its sole discretion.
One Coworking makes no guarantee on the availability of check-ins as access to workspaces is on a space-available basis.
Your One Coworking membership starts on the date that you sign up for a membership subscription and submit payment via a valid Payment Method. Each One Coworking cycle is one month in length and will automatically renew each month. For example, if you purchase your One Coworking membership on April 5, your membership will automatically renew on May 5 (see “Billing,” below). Once your new monthly cycle starts, you will receive your full number of check-ins for the new monthly cycle. Check-ins not used during a monthly membership cycle will expire after 30 days.
You must provide us with a current, valid, accepted method of payment (as may be updated from time to time, “Payment Method”) to use One Coworking. We will automatically bill the monthly membership fee to your Payment Method each month for the duration of your membership.
By starting your One Coworking membership, you authorize One Coworking to charge you a monthly membership fee at the then-current rate.
When you sign up and purchase your One Coworking membership, your first membership subscription monthly cycle will be billed immediately. Your membership subscription will auto-renew, and you will be billed on the same date each month. One Coworking reserves the right to change the timing of our billing, as indicated below, if your Payment Method has not successfully settled.
In the event your paying membership began on a day not contained in a given month, One Coworking may bill your Payment Method on a day in the applicable month or such other day as we deem appropriate. For example, if you started your One Coworking membership or became a paying member on January 31st, your next payment date is likely to be February 28th, and your Payment Method would be billed on that date. Your renewal date may change due to changes in your Membership.
PAYMENTS ARE NONREFUNDABLE, and there are no refunds or credits for partially used periods. Following any cancellation, however, you will continue to have access to the service for 1 month after the cancellation date. At any time, and for any reason, One Coworking may provide a refund, discount, or other consideration to some or all of our users (“credits”). The amount and form of such credits, and the decision to provide them, are at One Coworking’s sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate One Coworking to provide credits in the future, under any circumstance.
ou may edit your Payment Method information on the app and on the dashboard (app.onecoworking.com). If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not edit your Payment Method information or cancel your account (see, “Cancellation” below), you remain responsible for any uncollected amounts and authorize us to continue billing the Payment Method, as it may be updated. This may result in a change to your payment billing dates.
You may terminate your monthly membership subscription at any time through our app. However, once you have been charged and a new monthly cycle has started, including in your first month, it cannot be canceled. For example, if your next billing date is September 30th, you need to cancel before September 30th to avoid being charged for the next month.
A Team Plan membership provides an organization with entry passes to workspaces available on our platform during each membership subscription cycle (“check-ins”). The number of check-ins across all workspaces for each membership cycle can be customized based on your organization's needs. Contact our sales team for more information on customizing your team membership plan.
Use of check-ins is available to any individual within the organization who registers with One Coworking using an email with the organization’s domain name, as provided by the organization.
Users cannot transfer or gift check-ins to third parties, including other One Coworking users. One Coworking makes no guarantee on the availability of check-ins as access to workspaces is on a space-available basis.
Use of Team Plan.
Use of check-ins is available to any individual within the organisation who registers with One Coworking using an email with the organisation’s domain name, as provided by the organisation. The organisation can request to limit use of check-ins to specific individuals by providing a list of individuals and their email addresses to One Coworking.
Users can access the organisation’’s purchased check-ins by registering an account with their organisational email address on the app or online (app.onecoworking.com).
Users can not transfer or gift check-ins to third parties, including other One Coworking users. One Coworking makes no guarantee on the availability of check-ins as access to workspaces is on a space-available basis.
If you are using or opening an account on behalf of a company, entity, or organization, then you represent and warrant that you are an authorized representative of that organization with the authority to bind such organization to these Terms and agree to be bound by these Terms on behalf of such organization.
In addition to check-ins, you may use the Site to request and book private meeting rooms with workspaces. Requests are made via the booking request form in the app or on the website. Once submitted, One Coworking will return quotes from available spaces that match your needs, for you to choose from.
Any Terms and Conditions of the specific workspace will be provided to you alongside the quote. Acceptance of the quote is agreement to these terms and conditions of hire, as well as any terms provided by the workspace. Acceptance must be made in writing.
Full payment of the quoted amount will be taken by One Coworking on acceptance of the quote to confirm the booking. Any additional charges as a result of added services or changes in booking details will be charged after the booking has been completed.
For individuals and teams with an active membership subscription, payment will be charged to the payment method provided on your account. For individuals and teams with a registered account but no current active membership subscription, payment card details will need to be provided in order to take payment and confirm the booking. No booking will be confirmed without payment.
In the case of recurring bookings, 50% of the total quoted cost will be charged as a deposit. The remainder will be taken per booking, once the individual booking is completed.
Cancellation by user.
In the event of cancellation by the user, payments will be refunded as follows:
- Cancellations made at least 48 hours in advance of the booking start time will receive a full refund.
- Cancellations made less than 48 hours but more than 24 hours in advance of the booking start time will receive a 50% refund.
- Cancellations made less than 24 hours in advance of the booking start time will not be eligible for a refund.
One Coworking reserves the right to adjust or waive these fees on a case-by-case basis and at their discretion. Any adjustment or waiver for a booking does not imply or guarantee same for future bookings.
Cancellation by One Coworking.
If for any reason One Coworking needs to cancel the membership subscription notice will be given to the user in the app and via email, as far in advance as possible. Any amount paid by the user will either be refunded, or retained as credit on their account to be used towards future bookings, at the user’s discretion. Any breach of these Terms, or the workspace’s Terms of Hire, by the user, in the lead-up to or during the booking, will result in immediate cancellation by One Coworking with no right to refund.
Your One Coworking membership covers your access to workspace coworking areas as designated by the workspace. In addition, some of our workspaces may also charge additional fees for specific amenities used on the day. Any additional amenities used and resulting fees are the responsibility of the user to pay to the workspace directly.
TERMINATION BY ONE COWORKING
You agree that One Coworking, in its sole discretion and for any or no reason, may terminate any account (or any part thereof) you may have with One Coworking or use of the Site and remove and discard all or any part of your account or any content uploaded by you, at any time.
One Coworking may also in its sole discretion and at any time discontinue providing access to the Site, or any part thereof, with or without notice. You agree that any termination of your access to the Site or any account you may have or portion thereof may be effected without prior notice, and you agree that One Coworking will not be liable to you or any third party for any such termination.
One Coworking does not permit copyright infringing activities on the Site and reserves the right to terminate access to the Site and remove all content submitted by any persons who are found to be repeat infringers. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of your use of the Site may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies One Coworking may have at law or in equity.
WORKSPACE WAIVERS AND TERMS
Users utilising a check-in or meeting room at a workspace are deemed to agree to the liability waivers of individual workspaces. Your use of any coworking area, meeting room or other service may be subject to additional policies, rules or conditions of the applicable workspace and you understand and agree that you may not be permitted to reserve or use coworking areas, meeting rooms or services if you do not comply with these Terms or the policies of the workspace. If you have questions about a workspace’s waiver or other terms, please see the applicable workspace’s website or contact the workspace directly.
The availability of all or part of our Site may be limited based on demographic, age, or other criteria as we may establish from time to time. You understand and agree we may disallow you from subscribing to One Coworking or may terminate your membership subscription at any time based on these criteria. For example, you must be 18 years of age or older to use this Site or to purchase a One Coworking membership.
The site is not available to any users suspended or removed from the site by One Coworking. By using the site, you represent that you are at least 18 years old and have not been previously suspended or removed from the site.
You agree that the information you provide to One Coworking on registration and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account.
You agree not to:Harass, threaten, disrupt or defraud users, members or staff of One Coworking or workspaces or otherwise create or contribute to an unsafe, harassing, threatening or disruptive environment;Make unsolicited offers, advertisements, proposals, or send junk mail or “spam” to users;Impersonate another person or access another user’s account without that person’s permission;Share One Coworking-issued passwords with any third party or encourage any other user to do so;Permit third parties to use any check-ins purchased under your own membership, including other users’;Misrepresent the source, identity, or content of information transmitted via the Site, including deleting the copyright or other proprietary rights;Upload material (e.g. virus) that is damaging to computer systems or data of One Coworking or users of the Site;Upload copyrighted material that is not your own or that you do not have the legal right to distribute, display, and otherwise make available to others; orUpload or send to Site users pornographic, threatening, embarrassing, hateful, racially or ethnically insulting, libelous, or otherwise inappropriate content.
Those who choose to access the Site do so at their own initiative and are responsible for compliance with all applicable laws.
As a condition of your use of the Site, you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner that, in our sole discretion, could damage, disable, overburden, or impair it or interfere with any other party’s use and enjoyment of the Site. You may not attempt to gain unauthorized access to the Site, or any part of the Site, other accounts, computer systems or networks connected to the Site, or any part of them, through hacking, password mining, or any other means or interfere or attempt to interfere with the proper working of the Site or any activities conducted on the Site. You may not remove, circumvent, disable, damage or otherwise interfere with security-related features of the Site, any features that prevent or restrict use or copying of any content accessible through the Site, or any features that enforce limitations on the use of the Site or the content therein. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Site. You agree neither to modify the Site in any manner or form, nor to use modified versions of the Site, including (without limitation) for the purpose of obtaining unauthorised access to the Site. The Site may contain robot exclusion headers. You agree that you will not use any robot, spider, scraper, or other automated means to access the Site for any purpose without our express written permission or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site.
One Coworking reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
If you provide One Coworking with any comments, bug reports, feedback, or modifications proposed or suggested by you to the Site (“Feedback”), One Coworking shall have the right to use such Feedback at its discretion, including, but not limited to the incorporation of such suggested changes into the Site. You hereby grant One Coworking a perpetual, irrevocable, nonexclusive license under all rights necessary to incorporate and use your Feedback for any purpose.
OWNERSHIP; PROPRIETARY RIGHTS
The One Coworking website and mobile applications are owned and operated by One Coworking. The visual interfaces, graphics, design, compilation, information, computer code, products, software (including any downloadable software), services, and all other elements of the Site provided by One Coworking (“Materials”) are protected by local copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. Except for any content uploaded by you, all Materials contained on the Site are the copyrighted property of One Coworking or its subsidiaries or affiliated companies and/or third-party licensors. All trademarks, service marks, and trade names used by us on the Site are proprietary to One Coworking or its affiliates and/or third-party licensors. Except as expressly authorised by One Coworking, you agree not to sell, licence, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorised use of the Materials.
THIRD-PARTY SITES, PRODUCTS AND SERVICES; LINKS
The Site may include links to other websites or services (“Linked Sites”) solely as a convenience to users. One Coworking does not endorse any such Linked Sites or the information, material, products, or services contained on other linked sites or accessible through other Linked Sites. Furthermore, One Coworking makes no express or implied warranties with regard to the information, material, products, or services that are contained on or accessible through linked sites. Access and use of linked sites, including the information, material, products, and services on linked sites or available through linked sites, is solely at your own risk.Sometimes promotional plans are offered in conjunction with the provision of third party products and services. One Coworking is not responsible for the products and services provided by such third parties, and use of such products and services is at your own risk.
Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Site are solely between you and such advertiser. You agree that One Coworking will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the site.
Notices will be sent to you at the email address that you provided to One Coworking during the registration process. Notices may be sent to One Coworking at the email address: help@OneCoworking.com. Notice will be deemed given 24 hours after email is sent, unless the sender receives an automatic, electronic notification that such notice was not successfully received. Without prejudice to the foregoing, we may serve you legal notice by post to the address provided during the registration process. In such case, notice will be deemed given three days after the date of posting.
Coworking areas, meeting rooms and any other products and services offered via the Site are offered and provided by third parties (and the descriptions of the foregoing posted on the Site are provided by such third parties), not One Coworking. You agree that attendance at or use of any such coworking area, meeting rooms or other products and services is solely at your own risk. In no event shall One Coworking be liable for any injury, loss, claim, damage or any special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arises out of or is any way connected with a user’s attendance or use of coworking area, meeting room, or other service or product made through the site, or the performance or non-performance of any provider in connection with the services. One Coworking provides access to designated coworking areas. One Coworking is not otherwise connected to, nor is an agent of, any workspace with which a user has made a reservation or attends. Without limiting anything herein, One Coworking disclaims all warranties, whether statutory, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, related to any coworking area, meeting room or other services offered by workspaces via the Site.
Unless otherwise expressly stated by One Coworking, the Site and any downloadable software, content, services, or applications made available in conjunction with or through the Site are provided “as is” and “as available” without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, One Coworking, its suppliers and partners disclaim all warranties, statutory, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights.
Unless otherwise expressly stated by One Coworking, its suppliers and partners do not warrant or make any representations(i) that the Site and any downloadable software, content, services, or applications made available in conjunction with or through the Site will be uninterrupted or error-free, that defects will be corrected, or that the Site and any downloadable software, content, services, or applications made available in conjunction with or through the Site or the server that makes them available are free of viruses or other harmful components, or(ii) regarding the use of the Site and any downloadable software, content, services, or applications made available in conjunction with or through the site in terms of correctness, accuracy, reliability, or otherwise. You understand and agree any material or data that you download or otherwise obtain through the use of the Site is at your own discretion and risk and that you will be solely responsible for any injury, loss or damages, including damage to your computer system or loss of data that results from the download of such material or data.
A provision of these Terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of any party at any time to require performance of any provision of these Terms will in no manner affect such party’s right at a later time to enforce the same. A waiver of any breach of any provision of these Terms will not be construed as a continuing waiver of other breaches of the same or other provisions of these Terms.
LIMITATION OF LIABILITY AND DAMAGES
Nothing in these terms (including but not limited to the “disclaimers” above and limitations of liability below) is intended to exclude or limit any liability that we may have to you by operation of applicable law. This includes liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation. It is acknowledged however, that we accept no liability for the negligence of third parties, including any workspace where you may redeem check-ins. Advice about your legal rights is available from your local citizens’ advice bureau or trading standards office.
Under no circumstances, including, but not limited to, negligence, will One Coworking or its affiliates, contractors, employees, agents, or third-party partners or suppliers be liable for any special, indirect, incidental, consequential, punitive, or exemplary damages arising from or related to the use of the site, including those that result from the use or the inability to use the materials on the site, or any other interactions with One Coworking, even if One Coworking or a One Coworking authorised representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In such cases, One Coworking’s liability will be limited to the fullest extent permitted by applicable law.
Generally, if a dispute arises between One Coworking and you, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and One Coworking agree that the parties will resolve any claim or controversy at law or equity that arises out of this Agreement or the Site (a “Claim”) in accordance with one of the subsections below or as you and we otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact One Coworking directly to seek a resolution. One Coworking will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
Choice of Law; Forum. These Terms shall be governed in all respects by the laws of Germany, without regard to conflict of law provisions. You agree that any claim or dispute you may have against One Coworking must be resolved by a court located in Germany, except as otherwise agreed by the parties. You agree to submit to the personal jurisdiction of the courts located within Germany for the purpose of litigating all such claims or disputes.
One Coworking may assign our rights and obligations under these Terms. The Terms will inure to the benefit of our successors, assigns and licensees.
If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.
The heading references herein are for convenience purposes only, do not constitute a part of these Terms, and will not be deemed to limit or affect any of the provisions hereof.
This (including the documents referred to herein), as each may be amended as set forth herein, is the entire agreement between you and One Coworking relating to the subject matter herein.
The services hereunder are offered by One Coworking GmbH, a registered company in Handelsregister, Register Number: HRB 186611 B, Register Court: Berlin Charlottenburg