Introduction
At One Coworking, we're on a mission to transform the future of work. We believe that coworking spaces are the key to a more flexible, productive, and fulfilling professional life. To advance this mission, we're looking for a Customer Support Specialist who will serve as a crucial intermediary between our users and our partner coworking spaces.
A Role with Dual Focus
This isn't your typical Customer Support role. At One Coworking, the Customer Support Specialist serves both our individual users and our partner coworking spaces, offering a dynamic and varied work experience.
For End-users:
- Provide responsive chat support to resolve queries and issues.
- Manage and resolve bug reports to ensure a seamless user experience.
- Guide new B2B users through the onboarding process, enhancing their initial experience with One Coworking.
For Coworking Spaces:
- Act as the primary liaison between One Coworking and our partner spaces.
- Facilitate the smooth onboarding of new spaces onto our platform.
- Maintain records of check-ins and generate quarterly payments to spaces.
A Culture that Values You
We are a bootstrapped startup with a small but committed team. As a new member, you'll have a unique opportunity to significantly impact our customer experience and contribute to our growth.
Flexibility and Future Opportunities
This role offers an initial 2-3 month commitment with the possibility for extension. Plus, we offer the flexibility of remote work, so you can contribute from anywhere.
