Regus München Staatsoper Coworking Space

An absolute must for every visitor to Munich....

Very poor service, sometimes incorrect billing, accounts are blocked and bookings canceled without speaking to the customer or clarifying => absolutely no recommendation!

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Customer service is absolutely impossible to reach and responds to inquiries days and sometimes weeks late. In our current case we wanted to increase a membership from 10 to unlimited days per month - since Regus cannot accommodate this without opening a new contract/account, this was done. The days already paid in advance in the old account have not been refunded for over 6 months and the desired "offsetting with payments on the new account" by us was heard with a partial debit but was never taken into account in the account balance, so that there is a credit outstanding on the old account and a shortfall of a similar amount (REgus was not even able to take the same value) on the new account. Now the "shortfall" in the new account results in bookings being canceled and the account being blocked from new bookings.

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Instead of speaking to us or looking at emails in customer service and dealing with the case, our account has been blocked for over a week, even though we are paying for the service (on closer inspection, this should even be illegal - since Regus is paid for a service - which they cannot make possible by canceling).

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Absurd - impossible and an example of the worst customer service I have ever received from a company...