Regus Frankfurt OpernTurm: Premier Workspace in Frankfurt

Neat day office with a great view and helpful staff. You receive an access card for the tower and for the office. This means you are self-sufficient. This is not available at other Regus branches

The electronic room booking system hasn't been working for eight weeks now, and now it's not even working by phone. The IT department, if there even is one, is unable (or unwilling?) to solve the problem. The only thing that works is the automatic collection of the monthly rent. I'm just not getting anything in return.

Rent is debited multiple times, you spend weeks chasing your money, no one is available by phone, and email support is sporadically and not solution-oriented.

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Conclusion: 3 months in a 15m2 office for €17,000

I canceled my membership two years ago because there were irregularities with the debits, and I had to repeatedly send my debit receipts (Regus debited my account) to the billing department. Today (24 months later), I received a debt collection invoice for the outrageous sum of €1,640! Since I canceled, I haven't received a single communication from Regus. After consulting the debt collection agency, it turned out that after deducting my deposit of €390 (which was never repaid), I still owe €62.40. However, the offices are very good, and the staff there are extremely friendly and helpful. Unfortunately, that doesn't help much when the overall organization is so abysmal...

Absolutely not recommended!

Even as a long-term tenant (over 10 years), I'm treated like a number. Mind you, the on-site team is helpful and friendly. However, everything is so automated and outsourced that you can't talk to anyone about existing issues or problems. Things and costs are imposed on you that aren't specified in the rental agreement. However, that doesn't stop Regus from stopping all services, even if only a fraction of the rent isn't paid (approx. 8%). I've explained at length why I don't pay my share, but nobody cares. There's practically no answer. You're an (annoying) cog in an automated system, not a customer. Communication is nonexistent.

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Either you pay what's stipulated, or all services are simply stopped. There's been virtually no communication with me—for months! If you want a landlord with whom you can't communicate when problems arise, then you've come to the right place. Money is gladly accepted, but criticism and other things are not.

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Edit: Even though a message now appears under this complaint stating that the problem will be addressed, nothing has happened for seven days other than an inquiry and my repeated clarification of the problem. There's obviously no interest in resolving problems as quickly as possible for the customer.